Frequently Asked Questions

Gambless is a new tool for the prevention of gambling harm and for the treatment of pathological gambling.

Gambless is the first mobile app in the world to deal with problem gambling using a holistic mental health approach. The app offers a number of useful resources to problem gamblers, including informative articles, a self-care diary, coping-skills exercises, diagnostic tests, an emergency chatbot, and several psychoeducational courses – its core feature.

Compulsive disorders are best diagnosed by professionals in the mental health field. However, thanks to our expertise, we have created different self-diagnostic tests which you can take within the app.

These tests can be useful to spot harmful behavior and they can help you assess and be aware of certain risk factors.

Let’s start with a fact: gambling harm can happen even before a pathological behaviour develops.

One of Gambless goals is to educate users on the risks surrounding gambling in order to prevent harmful behaviours. As a gambling addiction is known to develop progressively, the use of Gambless is advised to anyone involved in any form of gambling. Furthermore, if you are not affected personally but have friends or family members suffering from compulsive gambling, you can use the app to educate yourself and then use this knowledge to help those affected.

The application is accessible from both iOS and Android devices. 

It can be downloaded from the following links: Google Play and App Store.

Yes, you need to be connected to the internet to utilise the app.

Gambless works both on wi-fi and on 3G/4G/5G mobile operator connections.

The initial stage of creations dates back to 2018, when our team of psychologists researched ways to increase the reach of therapy, so that everyone in need could access some form of professional treatment in an affordable and convenient format.

A number of formats were tested, including brochures, webinars, handbooks, etc. However, these experiment didn’t turn out very effective nor engaging enough.

Finally, a different psycho-educational format was tested, with a stepwise process which received great feedbacks from users. Thanks to positive reviews and word of mouth from past participants, these courses saw attendees growing each month. It was after understanding that the formula was appropriate and effective that we decided to build new features and to create our own mobile app dedicated to mental wellbeing.

The first app created by the same team, called “Mindspa” and covering mental health topics in general, was launched in February 2020 and it reached 100.000 registered users in just 7 months. After this success, using the same format, the “Gambless” app was released on August 31st 2020.

Gambless is a multilanguage tool, currently available in English, Italian and Russian. However, more languages will be added shortly.

The first version of the app offers the following features:

  • a “Feed” section, with new articles uploaded daily;
  • a “Diary”, which serves a self-care journal and includes some key stats;
  • “Psychosutra”, which is a bank of coping-skills exercises, divided by feelings;
  • the “Courses”, our core feature;
  • the “Tests” for initial self diagnostic of gambling harm and risk factors;
  • an “Emergency” chatbot, which is designed to help users in a moment of crisis.

Our psycho-educational courses, and in particular the Problem Gambling program, have been written by our team of psychologists specialized in gambling addiction and other compulsive behaviors.

They combines different treatment techniques, including CBT and Gestalt therapy, and are structured into multiple sections, educating users on the topic, giving actionable tips on how to consciously understand needs and emotions, and how to actively take control of their gambling behavior.

Cognitive Behavioural Therapy (CBT) is one of the most effective way to manage addictions. It empowers patients to change the way they think, feel and behave towards certain impulses – giving them an opportunity to take full control of their actions.

Gestalt therapy is a form of psychotherapy which emphasises personal responsibility. Its goal is to teach patients to become aware of significant sensations within themselves and their environment so that they respond fully and reasonably to situations such as potential triggers. 

By following the courses, users will receive one new lesson each day. This stepwise approach is specifically designed to avoid overwhelming the patients, so that changes and improvements can be gradual and more effective. Furthermore, throughout the duration of the courses, users will also receive daily assignments – a form of encouragement to put in practice what is being learned, so that healthy new habits can be formed. 

We are trying to work with as many operators as possible to offer our resources free of charge to anyone.

Some operators have already introduced our services as part of their Safer Gambling procedures. Get in contact with the Customer Service or Responsible Gambling department at your current gambling operator and ask them for free access codes to Gambless courses.

Gambless is still new and thus it’s too early to have any honest and significant indicators. We hope to gather more feedbacks and to share them the next 6 months.

However, our twin app “Mindspa” – which has been created by the same team and has exactly the same features as “Gambless” – has extremely high approval ratings.

We have recently run a survey among active users, and these are their feedbacks:

  • 96% of responders find our Articles useful;
  • 86% of responders use the Diary regularly;
  • 71% of responders use Psychosutra, and 97% of them said it helps them to feel better;
  • 94% of those attending any course, said it helped their condition;
  • 99% found the course assignments to be valuable;
  • 80% of those who didn’t attend a course, said it was due to economic reasons;
  • 47% of responders used the Emergency chatbot in a moment of crisis, and 93% of them said it helped them to calm down.

Also, 99% of the responders said they would suggest our app to a friend.

Gambless is and will always be fully independent. Be it with regards to gambling operators, industry lobbies, governing bodies or any other organisation. We also commit to being completely transparent.

Gambless is not a charitable organisation. Mind Solutions Ltd is a private company, which currently runs two mobile applications (branded Mindspa and Gambless). 

Mindspa has a B2C business model, which means it’s very receptive of customers’ trends and needs and it continuously improves to be competitive in the markets it operates in. It also means it doesn’t rely on any external help or influence to run its business and achieve profitability.

Gambless has a B2B business model. The aim is to cooperate with gambling operators and governing bodies in order to increase the reach of our support tools so that they can be of service for those in needs. We are receptive of feedbacks from our partners when the objective is to improve our services and to increase usability and accessibility of our tools. However, we will never take any advises from our partners regarding the content of the app, which is created by our independent team of psychologists. 

We will never share users’ personal data with anyone. As part of our mission, we aim to contribute to researches in the field of gambling addiction, in order to better understand compulsive behaviours and to share best practices. Thus, we might occasionally publish aggregate data and/or cooperate with research organisations to build and run case studies.

Privacy and data protection are the pillars of Gambless. We know that this is an extremely important topic for you, and therefore we take this very seriously.

For detailed information, please read our full Terms of Service and Privacy Policy.

We strongly encourage you to share feedbacks and reviews. They will help us improve the application, as well as serve as a reference for others fighting their addiction. You can do so by sharing a review on the App Store and Google Play.

If you have any suggestions to improve the application, you can also write us at contact[at]gambless.org.

You can reach our Technical Support at any time by either email at contact[at]gambless.org, or simply by using the Contact Form within the app or on the website.